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Maintain call center, answering employees' questions (Monday through Friday 9 AM to 5 PM Eastern Time)
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Advocate for participants to the insurance company on unresolved claim issues - see description below
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Provide employees online access to their personal data, plan information and handbooks, as well as links to provider networks and RX formularies.
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Participants are able to electronically request changes to their personal data, Request ID cards, and print temporary ID cards
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BenefitPlan Manager maintains electronic Life Insurance and 401(k) Plan Beneficiary Records
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Payroll Authorization forms for deduction of employee premiums are available online to be printed, signed and forwarded to the company for record retention
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Benefits are selected online during Open Enrollment
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Cost/Benefit Summary is available online
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Complete Benefit Summaries of all enrolled benefits as well as links to carrier websites are available online
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